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FREQUENTLY ASKED QUESTIONS
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Tell us what kind of customer you are so we can tailor this information to your needs.
Can I buy your products from other businesses?
Yes you can. Please refer to our reseller locator to find a business near you.
Do you provide quotes for home owners?
We don't sell direct to the public. If you're a home owner, please contact your nearest Stramit reseller, and they'll help you.
Can you provide a quote?
Of course. If you don't have an account with us, contact your local Stramit office for further information.
What are your delivery costs?
It depends where you live and what you’ve ordered. Delivery costs are listed in our Product and Service Guides. Please refer to the guide for your area.
Can I pick up my own order from your office?
Yes you can. Your safety is important to us so we require you to wear appropriate PPE gear when loading your vehicle. We’ll also check that your vehicle is suitable for loading. Please refer to the loading tips we've prepared.
How do I set up an account with Stramit?
Contact your local Stramit office and they’ll talk you through the process.
Can I buy Stramit products from you on a cash sale basis?
Contact your local Stramit office for further information.
If I am an account holder in one state of Australia, can I buy products from other states?
Yes. As a Stramit account holder you have that option. Your account manager will be able to confirm product availability or suitable alternatives available in other states. They’ll also tell you about expected lead times and delivery charges that may apply if you go with these options.
What is your lead time on products?
It depends on the product you order and where you’re ordering from. In general, roofing and rainwater products have a 48-hour lead time. Our Melbourne, Brisbane and Perth offices can provide a 24-hour service on some products. Structural products, such as purlins, can have up to a 5-day lead time. If you're ordering outside a metropolitan area, you’ll also need to factor in delivery time on some products.Please refer to the Product and Service Guide for your area, or contact your account manager or local Stramit office for more information.
What are your order cut-off times?
For standard delivery (48 hours notice) of standard lead-time roofing and rainwater products, the order cut-off time is 4pm. In Darwin it is 3.30pm. Next day delivery of standard lead time products can be organised with our Melbourne, Brisbane and Perth offices. The order cut-off time for next day delivery from these offices is 12.30pm.
Can I buy your products from other businesses?
Yes you can. Please refer to our reseller locator to find a business near you.
How can I help a customer match a profile?
All of our profiles are featured in the products section of our website. If you need more information, contact your account manager or local Stramit office.
Can you provide a quote?
Of course. If you don't have an account with us, contact your local Stramit office for further information.
What are your delivery costs?
It depends where you live and what you’ve ordered. Delivery costs are listed in our Product and Service Guides. Please refer to the guide for your area.
Can I pick up my own order from your office?
Yes you can. Your safety is important to us so we require you to wear appropriate PPE gear when loading your vehicle. We’ll also check that your vehicle is suitable for loading. Please refer to the loading tips we've prepared.
How do I set up an account with Stramit?
Contact your local Stramit office and they’ll talk you through the process.
Can I buy Stramit products from you on a cash sale basis?
Contact your local Stramit office for further information.
If I am an account holder in one state of Australia, can I buy products from other states?
Yes. As a Stramit account holder you have that option. Your account manager will be able to confirm product availability or suitable alternatives available in other states. They’ll also tell you about expected lead times and delivery charges that may apply if you go with these options.
What is your lead time on products?
It depends on the product you order and where you’re ordering from. In general, roofing and rainwater products have a 48-hour lead time. Our Melbourne, Brisbane and Perth offices can provide a 24-hour service on some products. Structural products, such as purlins, can have up to a 5-day lead time. If you're ordering outside a metropolitan area, you’ll also need to factor in delivery time on some products.Please refer to the Product and Service Guide for your area, or contact your account manager or local Stramit office for more information.
What are your order cut-off times?
For standard delivery (48 hours notice) of standard lead-time roofing and rainwater products, the order cut-off time is 4pm. In Darwin it is 3.30pm. Next day delivery of standard lead time products can be organised with our Melbourne, Brisbane and Perth offices. The order cut-off time for next day delivery from these offices is 12.30pm.
Can I buy your products from other businesses?
Yes you can. Please refer to our reseller locator to find a business near you.
How can I help a customer match a profile?
All of our profiles are featured in the products section of our website. If you need more information, contact your account manager or local Stramit office.
What are your delivery costs?
It depends where you live and what you’ve ordered. Delivery costs are listed in our Product and Service Guides. Please refer to the guide for your area.
How do I set up an account with Stramit?
Contact your local Stramit office and they’ll talk you through the process.
Can I buy Stramit products from you on a cash sale basis?
Contact your local Stramit office for further information.
If I am an account holder in one state of Australia, can I buy products from other states?
Yes. As a Stramit account holder you have that option. Your account manager will be able to confirm product availability or suitable alternatives available in other states. They’ll also tell you about expected lead times and delivery charges that may apply if you go with these options.
What is your lead time on products?
It depends on the product you order and where you’re ordering from. In general, roofing and rainwater products have a 48-hour lead time. Our Melbourne, Brisbane and Perth offices can provide a 24-hour service on some products. Structural products, such as purlins, can have up to a 5-day lead time. If you're ordering outside a metropolitan area, you’ll also need to factor in delivery time on some products.Please refer to the Product and Service Guide for your area, or contact your account manager or local Stramit office for more information.
What are your order cut-off times?
For standard delivery (48 hours notice) of standard lead-time roofing and rainwater products, the order cut-off time is 4pm. In Darwin it is 3.30pm. Next day delivery of standard lead time products can be organised with our Melbourne, Brisbane and Perth offices. The order cut-off time for next day delivery from these offices is 12.30pm.
How can I help a customer match a profile?
All of our profiles are featured in the products section of our website. If you need more information, contact your account manager or local Stramit office.